Shake Shack denies a viral “tip or pay more” kiosk claim

A viral video appears to show a Shake Shack kiosk quietly raising prices after a customer declined to leave a tip. Shake Shack says thats not how it works. The clip, posted to TikTok by creator B.D. Powell , racked up more than 4.2 million views and spread across other platforms. It taps into a very 2026 frustration: the touchscreen kiosk that asks you for a tip before youve been served...

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